Return Policy

All defective merchandise must be returned within 10 days of your receipt accompanied by a Fine Imprints & Supplies return authorization.

Machines: There is No Refund Policy unless they are defective. We will try to fix the problem first. If we are unable to fix the problem, then we will exchange the machine for a new one. 

Foil:    If you feel your foil is defective.

A. Send us a sample of the foil along with a sample of what you are imprinting.

B. The foil will be tested for defect and you will be notified of our findings.

C. The reason for our verification process is because some of our customers misunderstand the appropriate heat and pressure  settings for a specific material. Our foil defective rate is less than 1%, so we can usually correct the problem by explaining the correct process rather than by replacing good foil.

Supplies: After review and determination by a Fine Imprints customer service representative: a return authorization will be issued if the product is defective.

Type: there are no returns on type. Type will only be replaced within 10 days of receipt of product if it is determined to be defective. 

Damaged Goods: Our office must be notified within 10 days of your receipt of the apparently damaged goods, so that a determination can be made as to the responsibility of the damage, i.e. the shipper or FI&S. We will help you with the problem, but we must assess shipper responsibility vs. our responsibility in order to best serve you.

Restocking fee: All returned orders. With the exception of defective/damaged merchandise. Will be subject to a 25% restocking fee if it is returned within 10 days return period. There will be

NO RETURNS AFTER 10 DAYS OF RECEIPT.

Contact Customer Service-once a determination is made a copy of the return authorization will be faxed or mailed to you and must accompany all returned goods. The merchandise must be returned within 10 days of your receipt to receive to receive credit. We will not process your return without a return authorization.

If FI&S errs in shipping your order, it must be returned within 10 days of your receipt via UPS consignee billing. (If you do not have the proper forms for Consignee billing, contact your local UPS rep for this free service.) Replacement orders will be shipped immediately.

Credit due to customers will be issued upon receipt of returned merchandise less restocking charges if applicable. No credit will be issued for opened/used merchandise.

Fine Imprints & Supplies has a NO REFUND POLICY. We will be happy to credit your account and apply it to future purchases. Credits will remain in effect for one year.

Machines Return Reasons:

When we come across a machine return which is not often, the main reason why a customer wants to return their newly purchased machine is because they are overwhelmed and do not understand how to use the machine. That is very normal as most customers who purchase a machine have never used a hot stamping machine before.